Bon Cargos ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Android mobile applications (the "App").
1. Information We Collect
We may collect the following types of information:
Personal Information: When you register an account, we collect your name, phone number, and address.
Consignment Data: Information related to your shipments, including sender/receiver details and parcel descriptions.
Device Information: We may collect technical information about your mobile device, including the device model and operating system version.
Chat and Support Data: When you use our in-app Head Office (HO) Chat, we collect the messages, voice notes, photos, and videos you choose to upload for customer support and dispute resolution.
2. Use of Permissions
The App may request certain permissions to provide its services:
Location: Used to provide real-time tracking of your consignments and to suggest nearby Bon Cargos locations.
Camera: Used for scanning QR codes or barcodes on waybills and parcels for quick booking and tracking.
Storage: Used to download and save e-Waybills, e-PODs, and other shipment documents.
Microphone/Audio: Used to allow you to record and send voice notes to our support team within the Head Office (HO) Chat feature.
Notifications: Used to send you real-time updates regarding your shipment status.
3. How We Use Your Information
We use the collected data to:
Facilitate parcel bookings and pickups.
Provide accurate real-time tracking services.
Manage your account and billing.
Communicate important service updates and support.
4. Data Security
Your data is stored securely on our professional servers. We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or alteration.
5. Account Deletion
We respect your right to control your data. If you wish to delete your account and associated personal data, you can do so by:
Sending an email request to boncargos@gmail.com with your registered mobile number.
Our team will process your request and remove your personal data from our active systems within 30 days.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at: